Effective Date: October 29, 2025
1. Introduction and Acceptance
Welcome to Product Registration Dubai (PRD). These Terms and Conditions (“Terms”) govern your access to and use of our website (https://productregistrationdubai.com) and services. By accessing or using our website and services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our website or services.
2. About Product Registration Dubai
2.1 Company Information
Product Registration Dubai (PRD) is an independent business consultancy specializing in regulatory affairs and product registration services in the United Arab Emirates. We are not affiliated with or endorsed by any government agency.
Company Name: Product Registration Dubai (PRD) Address: Single Business Tower, 10th Floor, Sheikh Zayed Road, Business Bay, Dubai, UAE Contact: +971 54 582 1013 / +971 52 349 6362 Email: info@productregistrationdubai.com
2.2 Services Provided
We provide consultancy and support services for product registration with UAE authorities, including but not limited to:
- Cosmetic product registration
- Food product registration
- Health supplement registration
- Medical device registration
- Detergents and disinfectants registration
- Pet food registration
- Food contact material registration
- Pharmaceutical product registration advisory
- and more!
3. Definitions
- “Client” or “You”: The individual or entity using our services
- “Services”: All consultancy, regulatory affairs, and product registration services provided by PRD
- “Website”: The PRD website at https://productregistrationdubai.com
- “Authorities”: UAE regulatory bodies including Dubai Municipality and UAE Ministry of Health
- “Product Documentation”: All materials, certificates, and information related to product registration
4. Service Agreement
4.1 Engagement of Services
When you engage our services, a separate service agreement or engagement letter will be provided outlining:
- Scope of work
- Service fees and payment terms
- Timeline and deliverables
- Specific terms applicable to your project
4.2 Client Responsibilities
You agree to:
- Provide accurate, complete, and truthful information
- Submit all required documentation in a timely manner
- Ensure products comply with UAE regulations
- Pay all agreed fees on time
- Respond promptly to requests for clarification or additional information
- Maintain valid business licenses and registrations
4.3 Our Responsibilities
We commit to:
- Provide professional consultancy services with reasonable skill and care
- Submit complete and accurate applications to relevant authorities
- Keep you informed of application progress
- Maintain confidentiality of your information
- Act in your best interests within the scope of our engagement
5. Fees and Payment
5.1 Service Fees
Service fees will be quoted based on:
- Type and complexity of product registration
- Number of products to be registered
- Required authority submissions
- Additional services requested
5.2 Payment Terms
- Payment terms will be specified in your service agreement
- Payments must be made via bank transfer or approved payment methods
- All fees are exclusive of VAT unless stated otherwise
5.3 Government Fees
Government fees charged by UAE authorities are separate from our service fees and are payable directly to the authorities or through us as specified in your agreement.
5.4 Refund Policy
- Deposits are generally non-refundable once work has commenced
- Refunds will be considered on a case-by-case basis as outlined in your service agreement
6. Intellectual Property Rights
6.1 Your Content
You retain all intellectual property rights to:
- Your product formulations
- Brand names and trademarks
- Product documentation and materials
- Business information
6.2 Our Content
All content on our website, including text, graphics, logos, designs, and software, is owned by PRD or our licensors and is protected by intellectual property laws. You may not:
- Copy, reproduce, or distribute our content without permission
- Use our branding or materials for commercial purposes
- Create derivative works from our website content
6.3 License to Use Your Information
By engaging our services, you grant us a limited license to use your product information and documentation solely for the purpose of providing registration services to you.
7. Confidentiality
7.1 Our Obligations
We agree to:
- Maintain strict confidentiality of your business and product information
- Not disclose your information to third parties except as necessary for service delivery
- Implement appropriate security measures to protect your data
- Comply with UAE data protection regulations
7.2 Exceptions
Confidentiality obligations do not apply to information that:
- Is publicly available
- Was known to us before disclosure
- Is independently developed by us
- Must be disclosed by law or court order
8. Limitations and Disclaimers
8.1 No Guarantee of Approval
We cannot guarantee that:
- Your product will be approved by UAE authorities
- Applications will be processed within specific timeframes
- Authorities will not request additional documentation or changes
Approval decisions rest solely with the relevant government authorities.
8.2 Regulatory Changes
UAE regulations may change without notice. We will make reasonable efforts to inform you of changes affecting your application, but we are not liable for regulatory changes beyond our control.
8.3 Third-Party Actions
We are not responsible for:
- Delays or actions by government authorities
- Third-party service provider failures
- Changes in government policies or procedures
9. Limitation of Liability
9.1 Scope of Liability
To the maximum extent permitted by UAE law:
- Our total liability shall not exceed the fees paid for the specific service in question
- We are not liable for indirect, consequential, or incidental damages
- We are not liable for loss of profits, revenue, or business opportunities
9.2 Exceptions
Nothing in these Terms excludes or limits our liability for:
- Fraud or fraudulent misrepresentation
- Death or personal injury caused by negligence
- Any liability that cannot be excluded by UAE law
10. Termination
10.1 Termination by You
You may terminate our services by providing written notice. You remain liable for:
- Fees for work completed up to termination date
- Any non-refundable costs incurred
10.2 Termination by Us
We may terminate services if:
- You breach these Terms or your service agreement
- You fail to make payments when due
- You provide false or misleading information
- Continuing the engagement would violate applicable laws
10.3 Effect of Termination
Upon termination:
- You must pay all outstanding fees
- We will return your original documents
- Confidentiality obligations continue
- We may retain copies of documents as required by law
11. Warranties and Representations
11.1 Your Warranties
You warrant that:
- You have the legal right to engage our services
- All information provided is accurate and complete
- Your products comply with applicable safety and quality standards
- You will not use our services for unlawful purposes
11.2 Our Warranties
We warrant that:
- We will perform services with reasonable skill and care
- We have the necessary expertise and qualifications
- We will comply with applicable professional standards
12. Indemnification
You agree to indemnify and hold harmless PRD, its directors, employees, and agents from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your violation of any laws or regulations
- False or misleading information you provide
- Your products causing harm or injury
- Intellectual property infringement claims
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.
13.2 Negotiation
In the event of a dispute, parties agree to first attempt resolution through good faith negotiation.
13.3 Jurisdiction
If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
13.4 Mediation and Arbitration
Parties may agree to resolve disputes through mediation or arbitration in accordance with Dubai International Arbitration Centre (DIAC) rules.
14. Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters
- War, terrorism, or civil unrest
- Government actions or regulatory changes
- Pandemics or public health emergencies
- Internet or technology failures
- Strikes or labor disputes
15. Website Use
15.1 Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Introduce viruses, malware, or harmful code
- Scrape or harvest data from the website
- Interfere with website functionality
15.2 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites.
15.3 Website Availability
We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend or modify the website for maintenance or updates without notice.
16. Marketing and Communications
16.1 Newsletter and Updates
By providing your email address, you may receive:
- Service updates and newsletters
- Regulatory news and updates
- Marketing communications about our services
16.2 Opt-Out
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us at info@productregistrationdubai.com
- Managing preferences in your account settings
17. Data Protection and Privacy
Your personal information is processed in accordance with our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided is accurate.
Please review our separate Privacy Policy for detailed information about data collection, use, and protection.
18. Modifications to Terms
18.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated effective date.
18.2 Notification
Material changes will be communicated through:
- Prominent notice on our website
- Email notification to registered users
- Updated effective date on this document
18.3 Continued Use
Your continued use of our website or services after changes constitutes acceptance of the modified Terms.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
20. Entire Agreement
These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and PRD regarding use of our website and services.
21. Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
22. Assignment
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of assets.
23. Language
These Terms are prepared in English. In case of any translation, the English version shall prevail.
24. Contact Information
For questions about these Terms and Conditions, please contact us:
Product Registration Dubai (PRD) Address: Single Business Tower, 10th Floor, Sheikh Zayed Road, Business Bay, Dubai, UAE Phone: +971 54 582 1013 / +971 52 349 6362 Email: info@productregistrationdubai.com Website: https://productregistrationdubai.com
25. Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.