Effective Date: October 29, 2025
1. Introduction
At Product Registration Dubai (PRD), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or use our services.
We respect your privacy rights and are dedicated to transparency in our data practices. This policy complies with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE regulations.
2. About Product Registration Dubai
Product Registration Dubai (PRD) is an independent business consultancy based in Dubai, UAE, specializing in regulatory affairs and product registration services. We help businesses register their products with UAE authorities to comply with local market requirements.
Company Details:
- Legal Name: Product Registration Dubai (PRD)
- Location: Single Business Tower, 10th Floor, Sheikh Zayed Road, Business Bay, Dubai, UAE
- Contact: +971 54 582 1013 / +971 52 349 6362
- Email: info@productregistrationdubai.com
- Website: https://productregistrationdubai.com
3. Information We Collect
3.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Contact us through our website, email, or phone
- Request a consultation or quotation for our services
- Engage us for product registration services
- Submit product documentation and applications
- Subscribe to our newsletter or updates
- Fill out inquiry forms on our website
- Communicate with us for business purposes
This information may include but not limited to:
- Full name and job title
- Company name and commercial license details
- Email address and telephone number
- Business address in the UAE or abroad
- Product information, formulations, and specifications
- Technical documentation, certificates, and test reports
- Manufacturing and supplier information
- Trade license and establishment card copies
- Payment and billing information
3.2 Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- IP address and general geographic location
- Browser type, version, and language
- Device type and operating system
- Pages viewed and time spent on site
- Date and time of visits
- Referring website or search engine
- Clickstream data and navigation patterns
3.3 Information from Business Sources
We may receive information from:
- UAE government business registries and databases
- Business partners and professional referrals
- Industry associations and trade groups
- Public business directories
4. How We Use Your Information
We use your personal information for the following legitimate business purposes:
4.1 Service Delivery
- Providing regulatory consultation and advisory services
- Preparing product registration applications for UAE authorities
- Submitting documentation to Dubai Municipality, UAE Ministry of Health, and other relevant authorities
- Managing your product registration projects
- Communicating updates about your applications
- Coordinating with UAE regulatory bodies on your behalf
4.2 Business Operations
- Processing service agreements and contracts
- Managing client relationships
- Processing payments and issuing invoices
- Maintaining business records and documentation
- Improving our services and website functionality
- Conducting business analytics and planning
4.3 Communication
- Responding to your inquiries and requests
- Providing customer support
- Sending service-related notifications
- Sharing regulatory updates affecting your products
- Delivering newsletters and industry news (with your consent)
4.4 Legal and Compliance
- Complying with UAE laws and regulations
- Meeting regulatory requirements for record-keeping
- Protecting against fraud and unauthorized activities
- Enforcing our terms and conditions
- Defending our legal rights
- Cooperating with UAE government authorities when legally required
5. Legal Basis for Processing
Under UAE data protection law, we process your personal information based on:
5.1 Contractual Performance Processing is necessary to deliver the services you have engaged us to provide, including submitting applications to UAE authorities and managing your product registrations.
5.2 Legitimate Business Interests We process information to operate our business effectively, including:
- Maintaining client relationships
- Improving our services
- Ensuring business security
- Managing financial and legal obligations
5.3 Legal Obligations We must process certain information to comply with:
- UAE commercial law requirements
- Tax and VAT regulations
- Dubai Municipality regulations
- Ministry of Health requirements
- Financial record-keeping obligations
5.4 Your Consent Where required by law, we obtain your consent for:
- Marketing communications
- Newsletter subscriptions
- Non-essential cookies on our website
- Sharing information beyond what is necessary for service delivery
You may withdraw consent at any time by contacting us.
6. How We Share Your Information
6.1 UAE Government Authorities
We share your product information and documentation with UAE regulatory authorities as part of our core services:
- Dubai Municipality (DM) – For cosmetics, food, detergents, and related product registrations
- UAE Ministry of Health and Prevention (MOHAP) – For health supplements, medical devices, and pharmaceuticals
- Emirates Authority for Standardization and Metrology (ESMA) – For technical compliance verification
- Other UAE government entities – As required for specific product categories
This sharing is essential to complete your product registration and is authorized by your service agreement with us.
6.2 Service Providers Within UAE
We may engage UAE-based service providers to support our operations:
- Document translation and Arabic localization services
- Laboratory testing facilities in the UAE
- Certification and attestation services
- IT and website hosting providers
- Accounting and financial services
- Legal advisors
- Courier and document delivery services
All service providers are bound by confidentiality agreements and process information only as instructed by us.
6.3 International Service Providers
For certain technical services, we may use international providers:
- Cloud storage and data backup services
- Email and communication platforms
- Website analytics tools
- Payment processing systems
We ensure these providers offer adequate data protection and comply with UAE requirements for international data transfers.
6.4 Legal Disclosures
We may disclose your information when required by:
- UAE court orders
- Government investigations or requests
- Law enforcement authorities
- Legal proceedings in the UAE
- Protection of our legal rights and property
6.5 Business Transfers
If PRD undergoes a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. We will notify you of such changes and ensure continued protection of your data.
Important Note: We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
7. Data Security Measures
We implement comprehensive security measures to protect your information:
7.1 Technical Security
- SSL/TLS encryption for all data transmission
- Secure, password-protected databases
- Firewall protection and network security
- Regular security updates and patches
- Encrypted backup systems
- Secure email communications for sensitive information
- Multi-factor authentication for system access
7.2 Organizational Security
- Limited access to personal information on a need-to-know basis
- Confidentiality agreements for all staff and contractors
- Regular employee training on data protection
- Secure document handling procedures
- Privacy impact assessments for new processes
- Incident response and breach notification procedures
7.3 Physical Security
- Secure office premises with access controls
- Locked filing cabinets for physical documents
- Visitor logging and monitoring
- Secure document destruction procedures
- CCTV surveillance at business premises
7.4 Security Limitations
While we implement strong security measures, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but commit to:
- Continuous improvement of security practices
- Prompt investigation of any security incidents
- Immediate notification if a data breach affects you
- Cooperation with UAE authorities in case of security incidents
If you suspect unauthorized access to your information, contact us immediately at info@productregistrationdubai.com or +971 54 582 1013.
8. Your Privacy Rights Under UAE Law
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the following rights:
8.1 Right to Access You have the right to:
- Know what personal information we hold about you
- Request a copy of your personal data
- Understand how we use and process your information
- Receive information about data sharing practices
8.2 Right to Correction You have the right to:
- Request correction of inaccurate information
- Update incomplete or outdated information
- Ensure accuracy of your personal data
8.3 Right to Deletion You have the right to request deletion of your information when:
- It is no longer necessary for the purposes collected
- You withdraw consent (where applicable)
- You object to processing
- Information was collected or processed unlawfully
Note: We may be required to retain certain information under UAE law even after you request deletion.
8.4 Right to Restrict Processing You may request limitation of processing when:
- You contest the accuracy of the information
- Processing is unlawful but you prefer restriction over deletion
- We no longer need the data, but you need it for legal purposes
- You have objected to processing pending verification
8.5 Right to Object You have the right to object to:
- Processing for direct marketing purposes
- Processing based on legitimate interests
- Automated decision-making (if applicable)
8.6 Right to Data Portability You have the right to:
- Receive your personal data in a structured, commonly used format
- Transfer your data to another service provider
- Request transmission of data where technically feasible
8.7 Right to Withdraw Consent Where we process your information based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
8.8 Right to Lodge a Complaint You have the right to lodge a complaint with:
- UAE Data Office (when established)
- Relevant UAE regulatory authorities
- Dubai Department of Economic Development
- UAE Telecommunications and Digital Government Regulatory Authority (TDRA)
8.9 How to Exercise Your Rights
To exercise any of these rights, please contact us:
Email: info@productregistrationdubai.com (Subject: “Privacy Rights Request”) Phone: +971 54 582 1013 or +971 52 349 6362 Mail: Product Registration Dubai, Single Business Tower, 10th Floor, Sheikh Zayed Road, Business Bay, Dubai, UAE
We will respond to your request within 15 business days. We may request verification of your identity before processing requests to protect your information.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Please refer to our separate Cookie Policy for detailed information about:
- Types of cookies we use
- Purpose of each cookie
- How to manage cookie preferences
- Third-party cookies and analytics
Key Points:
- We use essential cookies for website functionality
- Analytics cookies help us improve our services
- Marketing cookies are only used with your consent
- You can control cookies through your browser settings
10. Marketing Communications
10.1 What We Send With your consent, we may send:
- Regulatory updates and changes in UAE requirements
- Industry news and insights
- Service announcements and new offerings
- Educational content and guides
- Event invitations and webinars
10.2 Your Communication Preferences
- We will only send marketing communications with your consent
- You can opt out at any time
- Service-related communications (e.g., application status) are not affected by marketing opt-out
10.3 How to Opt Out
- Click “Unsubscribe” link in any marketing email
- Email us at info@productregistrationdubai.com
- Call us at +971 54 582 1013
- Update preferences in your account (if applicable)
11. International Data Transfers
As a Dubai-based business primarily serving UAE clients, most of your data is stored and processed within the UAE. However, some information may be transferred internationally when:
- Using international cloud service providers
- Coordinating with overseas manufacturers or suppliers
- Utilizing global technology platforms
12. Safeguards for International Transfers When transferring data outside the UAE, we ensure:
- Adequate level of protection in the destination country
- Standard contractual clauses approved by UAE authorities
- Technical and organizational security measures
- Compliance with UAE data transfer requirements
- Your consent where required by law
13. Third-Party Websites and Links
Our website may contain links to third-party websites, including:
- UAE government authority websites (Dubai Municipality, MOHAP)
- Industry associations and resources
- Social media platforms
- Business partners and service providers
Important: We are not responsible for the privacy practices of external websites. Each website has its own privacy policy and terms of use.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Product Registration Dubai.
14. Business Contact Information
When we process information about business contacts (such as company representatives, procurement officers, or business decision-makers):
- We process only information necessary for business relationships
- We retain business contact information for relationship management
- Professional contact information may be kept longer than personal consumer data
- Business contacts have the same privacy rights as outlined in this policy
15. Data Protection Privacy by Design:
We incorporate privacy considerations into:
- Development of new services and processes
- Technology selection and implementation
- Business partnerships and vendor agreements
- Staff training and operations
16. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or significantly affects you. Any data processing is conducted with human oversight and judgment.
If we implement automated processing in the future, we will:
- Notify you in advance
- Obtain your consent if required
- Provide information about the logic involved
- Allow you to request human review
17. Updates to This Privacy Policy
17.1 Right to Modify We reserve the right to update this Privacy Policy to reflect:
- Changes in UAE data protection laws
- New business practices or services
- Technological developments
- Regulatory guidance or requirements
- Feedback from clients and stakeholders
17.2 Notification of Changes We will notify you of material changes through:
- Prominent notice on our website homepage
- Email notification to registered clients
- Updated “Effective Date” at the top of this policy
- Direct communication for significant changes
17.3 Your Acceptance Continued use of our website and services after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, please discontinue use of our services and contact us to discuss your concerns.
18. Contact Information and Data Protection Officer
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Product Registration Dubai (PRD)
Postal Address: Single Business Tower, 10th Floor Sheikh Zayed Road, Business Bay Dubai, United Arab Emirates
Telephone: +971 54 582 1013 +971 52 349 6362
Email: General Inquiries: info@productregistrationdubai.com Privacy Matters: info@productregistrationdubai.com (Subject: “Privacy Inquiry”)
Website: https://productregistrationdubai.com
Business Hours: Sunday to Thursday: 9:00 AM – 6:00 PM (UAE Time/GST) Friday and Saturday: Closed
We aim to respond to all privacy inquiries within 15 business days.
19. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai.
Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
20. Language
This Privacy Policy is prepared in English. Any translation into Arabic or other languages is provided for convenience only. In case of any conflict or inconsistency between the English version and any translation, the English version shall prevail.
22. Severability
If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a UAE court, the remaining provisions shall continue in full force and effect.
23. Entire Agreement
This Privacy Policy, together with our Terms and Conditions and Cookie Policy, constitutes the complete agreement regarding the processing of your personal information.
24. Acknowledgment and Consent
By using our website, engaging our services, or providing us with your personal information, you acknowledge that:
- You have read and understood this Privacy Policy
- You agree to the collection, use, and disclosure of your information as described
- You understand your rights under UAE data protection law
- You consent to the processing of your information for the purposes stated
If you do not agree with this Privacy Policy, please do not use our website or services.
Thank you for trusting Product Registration Dubai with your business and regulatory needs. We are committed to protecting your privacy and maintaining the confidentiality of your information in accordance with UAE law.
Last Updated: October 29, 2025